Hi! I’m Kevin.
I design experiences that truly improve people’s lives is my professional passion.
I’ve spent 25+ years on complex, data-heavy enterprise applications — internal operational tools, regulated financial systems, federal platforms, and now the tools engineers build with. Different industries, one constant: the people on the other end can’t leave, can’t switch to a competitor, and have no way to tell you anything unless someone deliberately builds them a channel.
Richmond, VA — open to on-site, remote, or hybrid
Product Design Lead, Enterprise Developer Experience, Fannie Mae
25+ years across enterprise SaaS, internal platforms, federal, and financial services
Certified Usability Analyst (HFI); Certified Scrum Master (Scrum Alliance); BFA, Virginia Commonwealth University
My work moved through three chapters. Early on I designed internal tools and portals for financial services and membership organizations — Capital One, Navy Federal, Credit Suisse, AARP — where a confusing screen didn't cost a conversion, it cost someone an hour a day for the rest of their tenure. At CGI Federal I spent seven years directing UX for public platforms, including the Medicare.gov Compare Tools and GSA marketplaces, where accessibility and regulatory compliance were the floor rather than the finish line. I arrived as a User Experience Manager and left as a Consulting Director. Today I lead design for Enterprise Developer Experience at Fannie Mae, where 3,000+ engineers depend on internal platforms nobody asked them to adopt.
The captive-user problem has one honest fix: build the feedback channel yourself, because the market won't hand you one. That's what Dev Insights is. I founded it as a 45-developer panel with no mandate and grew it to 450 through org-wide Snapshot surveys built on the DX Core 4 framework. The findings didn't stop at a readout — they became CIO-level OKRs and the priorities behind an internal developer platform. As product owner for Stack Overflow Enterprise, I ran the engagement program that grew activity 125% and returned 21,000+ developer-hours a year.
How I lead is mostly player-coach. I've directed cross-functional teams of eight to twelve, mentored designers, governed design systems across multiple products, and run design for programs where I was the only designer in the room. Most of the authority I've had came from evidence rather than reporting lines. I'd rather say that plainly than dress it up.
I hold a BFA from Virginia Commonwealth University, a Certified Usability Analyst credential from Human Factors International, and a Certified Scrum Master certification from Scrum Alliance. More recently: Jared Spool's UX Leadership and Influence course, and Data-Driven Design and Advanced Figma with DesignLab. I'm a founding member of Fannie Mae's Enterprise Accessibility Council.
Outside of work I sketch in charcoal, play guitar, hike when the weather cooperates, watch too much TV with my cats, and spend long weekends around a campfire with my camping fam.